Your order is shown in US dollars. Confirm the full total before sending it through WhatsApp.
Which duration determines the window?
The relevant duration is 1, 3, 6 or 12 paid months. Annual bonus months do not change the refund window. Choosing more screens that can watch at once does not change it either.
Send a refund request
- Open WhatsApp using the contact link on this page.
- Include your order date, paid duration and agreed number of screens you can use at once. State that you are requesting a refund.
- Send the request within the window for your paid term and keep your order confirmation available for follow-up questions.
Separate player payments
A player purchase made separately with its maker is a different payment from your IPTV subscription. An annual plan includes one year of IBO Player Pro; mention that benefit when asking about the order.
This page does not promise a processing time or a refund for separate app payments. The offered policy does not remove applicable statutory rights.
Refund windows by paid term
| Paid duration | Request window |
|---|---|
| 1 month | 3 days to request a refund |
| 3 months | 7 days to request a refund |
| 6 months | 10 days to request a refund |
| 12 months | 30 days to request a refund |